FAQS

Shipping is calculated at checkout based on where your order is going. Every order ships with USPS.

Pieces that are ready to go arrive within 3–5 business days once shipped. Made-to-order pieces need time to be made first, plus delivery time.

Yes, we ship internationally. Shipping to your country is calculated at checkout.

Some pieces are made just for you once you place your order. Estrella takes 3–4 weeks to make and De Cristal takes about 2 months, plus delivery time. You’ll get an email as soon as your piece ships.

Returns are accepted within 30 days. Made-to-order pieces (Estrella and De Cristal) are final sale. To start a return, contact us.

Yes. Just contact us and we’ll help you with your exchange.

We’re so sorry! Please contact us right away and we’ll sort it out with you.

Yes. Gift wrap is available for an extra fee, and you can add a gift note to your order.

Yes, commissions are welcome, whether that’s a different color, a different size or a completely custom piece. Get in touch to talk through your idea.

Every piece is handmade, so yours may vary slightly from the photos. That’s what makes it one of a kind.

• Perrito: wipe the glazed ceramic with a soft, damp cloth.
• Banico: keep the paper away from water and direct sunlight.
• De Cristal: gently dust the crystals with a soft, dry cloth.
• Estrella: unplug it first, then dust with a soft, dry cloth.

Yes, your piece comes with the hardware you need to hang it.

Estrella plugs into a wall outlet. Plug it in and it glows red from its heart.